Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Save the resulting backup files to a local drive. It is recommended that the 
files are also copied to a secure location.

The process for restoring your CAD configuration data and recordings is outlined 
here. 

After you have upgraded or reinstalled the CAD services, CAD Configuration Setup 
runs. Part of CAD Configuration Setup is restoring backed-up data. 

1. In the Restore Backup Data window, answer Yes and enter the path where 

the backup files created by the CDBRTool utility are saved. 

This restores the LDAP (Directory Services) database. (See 

 for more information.)

2. In the Recording and Statistics Service Database window, select Restore 

recording metadata (BackupDB) and enter:

■

The path where the recording metadata backup file created by the 
BackupDB utility is saved

■

The path where the backup audio files created by the CDBRTool utility 
are saved

This restores the recording metadata and recordings. See 

 for more information.

NOTE:  In a redundant system, restore data only on Side A. The 
restored data will be replicated on Side B the next time the two sides 
are synchronized.

1. On the server hosting the CAD base services, run the CDBRTool utility (see 

).

This restores LDAP and the recordings.

2. On the server hosting the Recording & Statistics service, run the 

InstallRestoreDB utility (see 

).

This restores the recording metadata.