Cisco Cisco Administrative Workstation Guia Da Instalação
5-5
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 5 Peripheral Gateway Configurations
PG Platform Options
Figure 5-3
PG Platform Examples
As shown in
, you might have an Aspect PG on PGA and an Aspect PG
on PGB. This duplexed PG pair could serve multiple Aspect ACDs. One Aspect
Peripheral Interface Manager (PIM) would be added through ICM Setup for each
Aspect ACD to be connected to this PG. In this example, three Aspect PIMs would
be installed on each PG. The PIM is the ICM software interface between the PG
and different types of contact center peripherals. One PIM is required for each
peripheral connected to a PG.
Peripheral Interface Manager (PIM) would be added through ICM Setup for each
Aspect ACD to be connected to this PG. In this example, three Aspect PIMs would
be installed on each PG. The PIM is the ICM software interface between the PG
and different types of contact center peripherals. One PIM is required for each
peripheral connected to a PG.
In a mixed contact center environment, you might want to run two different types
of PGs on a single hardware platform. For example, you might want to put an
Aspect PG and a DEFINITY ECS PG on the same computer. In this way, one
hardware platform could serve two types of ACDs provided that the hardware
platform has the necessary memory and CPU capacity to support the aggregate
processing load.
of PGs on a single hardware platform. For example, you might want to put an
Aspect PG and a DEFINITY ECS PG on the same computer. In this way, one
hardware platform could serve two types of ACDs provided that the hardware
platform has the necessary memory and CPU capacity to support the aggregate
processing load.