Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
January 16, 2013
111
Browser Setup
Use the Browser Setup tab (
) to configure the Integrated Browser portion of
Agent Desktop. On this tab you can:
■
Enable/disable the integrated browser window
■
Set the default web page displayed by the browser
■
Enable up to 5 browser tabs
■
Enable/disable agents’ access to other websites
■
Add work sites (or “favorites”) so agents can quickly access frequently-used
websites
websites
Macro Hot Key
The key you want to use to pause macro recording and
display the Suspend Macro Recording dialog. The default
is F2.
display the Suspend Macro Recording dialog. The default
is F2.
Rules and Actions
only apply to the first
call appearance
only apply to the first
call appearance
If selected, rules processing is invoked only for the oldest
(top) call appearance. If not selected, rules processing is
invoked for all inbound calls.
(top) call appearance. If not selected, rules processing is
invoked for all inbound calls.
Report Window is
always on top
always on top
Configures the Agent Desktop Reports window to stay on
top of any other application whenever it is opened.
top of any other application whenever it is opened.
Table 13.
Miscellaneous tab options — Continued
Option
Description
Figure 58.
Browser Setup tab — CAD Agent (left) and CAD-BE Agent (right)