Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
January 16, 2013
175
5
Personnel Configuration
Introduction
You can use the Personnel Configuration application to view information about agents,
supervisors, and teams within a logical contact center. You can also use Personnel
Configuration to change supervisor passwords and to assign agents to workflow
groups.
supervisors, and teams within a logical contact center. You can also use Personnel
Configuration to change supervisor passwords and to assign agents to workflow
groups.
NOTE: Some agent, supervisor, and team properties are configured
in Cisco Unified Intelligent Contact Management (Unified ICM) and
are only viewable, not editable, from within Desktop Administrator.
in Cisco Unified Intelligent Contact Management (Unified ICM) and
are only viewable, not editable, from within Desktop Administrator.
The Personnel Configuration node has the following functions:
■
■
■