Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
January 16, 2013
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Unified CCE Configuration
Introduction
The Unified CCE Configuration node enables you to configure the websites that
supervisors use to dynamically re-skill their agents (
supervisors use to dynamically re-skill their agents (
).
By default, the websites listed under Agent Re-Skilling are not configured. This node
enables you to specify alternative websites to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website.
enables you to specify alternative websites to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website.
Figure 95.
Unified CCE Configuration node