Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
182
January 16, 2013
Viewing Team Information
The Teams window enables you to view the supervisors, agents, and skills for a
particular team. All of this information is administered through Unified ICM. You can
only view the information in Personnel Configuration.
particular team. All of this information is administered through Unified ICM. You can
only view the information in Personnel Configuration.
Supervisors
The Supervisors tab (
) displays the primary supervisor, secondary
supervisors, and available supervisors for the team you selected.
NOTE: Each team must have a primary supervisor. If there is no
primary supervisor, secondary supervisors will not see that team in
the Team List in Supervisor Desktop. Also, if that team is a secondary
supervisor’s only team, the supervisor won’t be able to log into
Supervisor Desktop.
primary supervisor, secondary supervisors will not see that team in
the Team List in Supervisor Desktop. Also, if that team is a secondary
supervisor’s only team, the supervisor won’t be able to log into
Supervisor Desktop.
Figure 103. Supervisors tab