Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
184
January 16, 2013
Skills
The Skills tab displays a list of the skill groups that route calls to the selected team, as
well as a list of all available skill groups. This relationship is set up within Unified ICM.
well as a list of all available skill groups. This relationship is set up within Unified ICM.
NOTE: Unified ICM automatically creates a skill group, known as the
Cisco Voice Default skill group, and gives it a name that consists
entirely of numbers, such as 000271607568 (as in
Cisco Voice Default skill group, and gives it a name that consists
entirely of numbers, such as 000271607568 (as in
. All
agents are assigned to this skill group.
Figure 105. Skill tab