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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Desktop Administrator User Guide
22
January 16, 2013
3. Leave the Old password field blank. Type a password in the New password 
and Confirm new password fields, then click OK. Desktop Administrator is now 
password protected. You must restart the application to make the change go 
into effect.
NOTE:  Passwords are case sensitive and must consist of 1 to 32 
alphanumeric characters. 
To change your password for Desktop Administrator:
1. In the left pane, select the Call Center 1 node.
2. Choose Setup > Change Password. The Change Password dialog box appears 
(
).
3. Type your current password in the Old password field. Type a new password in 
the New password and Confirm new password fields, then click OK. Your 
Desktop Administrator password is now changed. You must restart the 
application for the change to go into effect.
To remove password protection from Desktop Administrator:
When you remove password protection from Desktop Administrator, you automatically 
remove password protection from Desktop Presence Administrator as well.
1. In the left pane, select the Call Center 1 node.
2. Choose Setup > Change Password. The Change Password dialog box appears 
(
).
3. Type your current password in the Old password field. Leave the New 
password and Confirm password fields blank, then click OK.
4. You are asked to confirm that you want to leave Desktop Administrator 
unprotected. Click Yes. The Desktop Administrator password is removed. You 
must restart the application for the change to go into effect.
Client Applications
User IDs, login names, and passwords are administered in Unified ICM for the 
following applications:
■
Agent Desktop
■
CAD-BE
■
IP Phone Agent
■
Supervisor Desktop
A user’s password is verified on the CTI server when the user starts an application.