Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring Passwords
January 16, 2013
23
Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and Password
Agent Desktop, CAD-BE, and IP Phone Agent user IDs, login names, and passwords
are set up in Unified ICM and can be administered only through Unified ICM. Use
Unified ICM to change a user’s Agent Desktop password if necessary.
are set up in Unified ICM and can be administered only through Unified ICM. Use
Unified ICM to change a user’s Agent Desktop password if necessary.
Supervisor Desktop User ID, Login Name, and Password
A user’s Supervisor Desktop user ID and login name are the same as the user’s Agent
Desktop user ID and login name, and are set up in Unified ICM.
Desktop user ID and login name, and are set up in Unified ICM.
The first time Supervisor Desktop is started, the password is blank. It is up to the
supervisor to create a password using the Change Password functionality within
Supervisor Desktop.
supervisor to create a password using the Change Password functionality within
Supervisor Desktop.
The Supervisor Desktop password can be changed from within Supervisor Desktop or
from the Personnel node in Desktop Administrator (for more information, see
“Supervisors” in the Cisco CAD Installation Guide.
from the Personnel node in Desktop Administrator (for more information, see
“Supervisors” in the Cisco CAD Installation Guide.