Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Setting Up a Task Button for After-Call Work

January 16, 2013

229

11. Use your mouse to maximize Access, then type the following macro

keystrokes.

12. Use your mouse to maximize Outlook, then type the following macro

keystrokes.

Macro Keystrokes

Action

[TAB]

Tab as many times as needed to get to the Name
field.

[CONTROL] C

Copy the customer’s name.

Macro Keystrokes

Action

[CONTROL] V

Paste the customer’s name after the salutation.

[ENTER]

Press the Return key twice to start a new line for the
body of the message.

[ENTER]

[SHIFT] T

Type the message: “Thank you for your order in the
amount of ”.

[SPACE]