Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
54
January 16, 2013
Enterprise Data
Enterprise data is information that is associated with an incoming call. It is displayed
in Agent Desktop, CAD-BE, and IP Phone Agent (
in Agent Desktop, CAD-BE, and IP Phone Agent (
).
Use the Enterprise Data window in Desktop Administrator to specify the information
that is displayed and how it appears in the agent applications.
that is displayed and how it appears in the agent applications.
NOTE: The agent applications must be restarted for any enterprise
data variable or layout changes that you make to go into effect.
data variable or layout changes that you make to go into effect.
Figure 21.
Enterprise data: Agent Desktop (top left), CAD-BE (top right), IP Phone Agent (below)