Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
56
January 16, 2013
To add a custom field to the Field List:
1. In the Field List area, click Add. The Field Editor dialog box appears
(
2. Choose a field index number from the drop-down list. The field automatically
shows the next available number.
3. Enter a field name that describes the contents of the field.
The field name and field value can contain only the following characters:
■
Alphanumeric characters: Aa–Zz, 0–9
■
Underscore: _
■
Period: .
If you use disallowed characters in the field name or field value, they might
not display in the IP Phone Agent service.
not display in the IP Phone Agent service.
NOTE: For Chinese, Japanese, and Korean localized sites, IP Phone
Agent phones display the field index number, not the field name. This
is due to phone limitations on displaying multi-byte characters.
Agent phones display the field index number, not the field name. This
is due to phone limitations on displaying multi-byte characters.
If the field is an ECC variable, the field name must exactly mirror how the field
is expressed in Unified ICM, but without the “user” prefix. For instance, the
Unified ICM ECC variable user.Account.Number must be named
.Account.Number in the custom field list.
is expressed in Unified ICM, but without the “user” prefix. For instance, the
Unified ICM ECC variable user.Account.Number must be named
.Account.Number in the custom field list.
NOTE: ECC variable names cannot be localized with multi-byte
characters due to a limitation in Unified ICM.
characters due to a limitation in Unified ICM.
Figure 23.
Field Editor dialog box