Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring Contact Lists
January 16, 2013
197
Adding SMEs to a Contact List
You can add any user as an SME to a contact list in Desktop Presence Administrator,
as long as the user satisfies one of the following criteria.
as long as the user satisfies one of the following criteria.
■
The user is managed by the Unified Presence LDAP server.
■
The user has been added to Desktop Presence Administrator manually as an
external contact.
external contact.
Desktop Presence Administrator retrieves users from the Unified Presence LDAP
server. Because the LDAP server can manage a large number of users, Desktop
Presence Administrator might not display all of the users it retrieves. You must search
for the particular users you want to add as SMEs to contact lists. If there are more
users retrieved than can be displayed, Desktop Presence Administrator will only
display the first 500 users.
server. Because the LDAP server can manage a large number of users, Desktop
Presence Administrator might not display all of the users it retrieves. You must search
for the particular users you want to add as SMEs to contact lists. If there are more
users retrieved than can be displayed, Desktop Presence Administrator will only
display the first 500 users.
NOTE: If you want to provide access to users in an external
environment who are not managed by the Unified Presence LDAP
server, you can add them manually as external contacts. For
instructions, see
environment who are not managed by the Unified Presence LDAP
server, you can add them manually as external contacts. For
instructions, see
To add SMEs to a contact list:
1. Choose Cisco Unified Presence Settings > Contact Lists. The Contact Lists
page appears (
).
2. Select a contact list by clicking its name. The page for that specific contact list
appears. If the contact list you selected does not include any SMEs, the
Subject Matter Expert List will be empty (
Subject Matter Expert List will be empty (
).
NOTE: The search condition is initially set to Included = True.
Figure 114. Specific contact list with SMEs