Interphase Tech ispan 5535 pri Manual Do Utilizador

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Chapter 7: Troubleshooting
iSPAN PRI PCI ISDN Users Guide
73
Computer does 
not boot up or
 
Host adapter not 
found
Your PCI bus automatically configures the hardware 
resources used by the adapter. Therefore, a resource 
conflict (address or IRQ) is probably not the problem. 
To resolve the problem:
1. Check to see whether the adapter is properly seated 
in the PCI slot.
2. Try a different PCI slot.
3. Contact Interphase Technical Service.
LoopTest failed
1. Check the cable connection between the adapter and 
the ISDN network.
2. Check that the ISDN switch type configured for the 
adapter matches the switch the adapter is using.
3. Check the phone number.
4. For more detailed information, see Understanding 
LoopTest Messages on page 94.
RAS Dial-out 
failed
The following possible solutions assume a successful 
LoopTest. (If you do not know how to check the 
following items, see Index of Common Tasks on page 115.)
1. Check to see whether at least one ISDN RAS port is 
configured to make outgoing calls.
2. Check that the protocol(s) used by the remote user 
(IP, IPX/SPX, or NetBEUI) are configured in RAS 
dial-out protocols.
3. Check your user ID and password.
4. Use SynWatch to see if an ISDN connection 
problem exists. (Does SynWatch see the ISDN call 
in progress? Is this call accepted by the remote 
system?)
5. Use SynWatch to see if a PPP negotiation problem 
exists.
Problem
Possible Solution(s)