MINOLTA magicolor 2 Manual Do Utilizador

Control Panel

Problems

8-23

Troubleshooting Printer Problems

3 Check that the paper cassettes are loaded with paper, in

place and secure.

4 Check for a media jam.

5 Make sure a toner cartridge is installed.

If you still have not solved the problem, you need to call your QMS
vendor for help. See “Placing a Service Call” on page 8-38 for infor-
mation on how to contact your QMS vendor.

Paper Jam Message Stays On

If a

PAPER JAM

message stays on, open the printer and clear the

jam. If the message is still there, try opening and closing the top of the
printer again. See chapter 7, "Media Jams," for complete information
clearing media jams.

Printer Resets

Occasionally, Macintosh applications interfere with each other. Appli-
cations send a printer prep file to the printer at the beginning of each
document. Other prep files cannot be sent without resetting the
printer. Monitor your activities to see if there is a correlation between
your use of a certain application and the printer resetting. If so, con-
tact the application developer.

Downloading too many typefaces can overload the printer memory
and cause the printer to reset to default. Additional memory (RAM),
which can be used for font storage, is available and easily installed.
Contact your QMS vendor for information on RAM upgrades.

If the printer resets in other circumstances, you should call your QMS
vendor for service.

PostScript Errors

If your printer is having trouble printing when using PostScript emula-
tion, you should turn on the Error Handler in the control panel menu.