Nortel Networks meridian m3905 Manual Do Utilizador

Press the 

 

Key. This will remove 

you from the queue but keep you logged in 
as an agent position.

Wait for the caller to terminate the call.

The Call Forcing option automatically connects incoming ACD calls. An agent 
does not have to press the In-Calls Key. When Call Forcing is on, the agent has a 
time interval between each incoming call that is defined by the system 
administrator. After the time interval is up, the agent hears a tone through the 
headset and Call Forcing automatically connects the incoming call to the agent. 

You hear a short tone. The 

indicator lights continuously and the ACD 
call automatically goes to the agent 
position. 

Pressing the 

 

Key with Call 

Forcing (Auto Answer) on, disconnects an 
active ACD call.

Press the 

 Key. The indicator 

flashes while your supervisor is called. 
When your supervisor picks up the call, the

 

LED indicator lights continuously and you 
have a three-way conference.

The display shows information about 

the call. Write down this information for 
future reference, before you press the 

Key.

Not Ready

In - Calls

Emergency