Nortel Networks meridian m3905 Manual Do Utilizador

The information includes the threshold level, the threshold type (CALLQ or WAIT), 
and the current value of the threshold.
In some systems, this information is also displayed when the Not Ready feature is 
in use. The information is updated regularly and is visible until the Not Ready Key 
is turned off. 

The Display Agent feature gives you a summary of the current status of all agent 
positions for which you have Agent Keys information displayed. The displayed 
information includes: Number of agents busy on ACD Calls, number of agents 
waiting for ACD calls, number of agents busy on non-ACD calls, and number of 
agent positions not manned.
The following table shows what the Agent Key LED indicators mean.

Press the 

Key. 

The display shows summary of the 
current status of all agent positions which 
have a key assigned on the supervisor's 
phone.

Agent positions in the Not Ready 

state will be counted as busy on either ACD 
calls or non-ACD calls, as specified by your 
system administrator.

The Display Agent Summary 

Information is displayed for 12 seconds or 
until another feature Key is pressed.

Off

No agent logged in at this position.

On

Busy on an ACD call.

Slow Flashing

Waiting for an ACD call.

Fast Flashing

Busy on a non-ACD call.

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