Nortel Networks meridian m3905 Manual Do Utilizador
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Your telephone display information
Display queue
The Display Queue feature allows you to access the status of calls in an ACD
Queue. Information displayed includes: number of calls waiting in the queue,
number of agents’ positions occupied for that queue, and the call waiting time
(seconds) for the oldest call in the queue. To display information on your ACD
queues.
Queue. Information displayed includes: number of calls waiting in the queue,
number of agents’ positions occupied for that queue, and the call waiting time
(seconds) for the oldest call in the queue. To display information on your ACD
queues.
/
/
Press the
Display
Queue
Key.
You can view information on display for
your ACD queue. In an MQA environment,
the display will scroll through the different
queues at 2 second intervals. The queues
are presented in the order in which they
were entered at login.
your ACD queue. In an MQA environment,
the display will scroll through the different
queues at 2 second intervals. The queues
are presented in the order in which they
were entered at login.
Note 1:
The Display Queue Key may be configured on your M3905 ACD
telephone as a fixed key or as a Programmable Line/Feature Key (self-labeled).
Note 2:
On the Meridian SL-100, press the Display Queue Key or the Queue
Status Key. Do not press the In-Calls Key.
Note 3:
The Display Queue gives you the same information as the Calls Waiting
Status indicator (refer to “Understand the Meridian 1 Calls Waiting status
indicator for ACD” on page 59).
indicator for ACD” on page 59).
Display call information
The Display call information allows you to be on an active call and display a
second caller’s name without interfering with the current call in progress.
second caller’s name without interfering with the current call in progress.
To view the name of a second caller
while on a call in progress:
while on a call in progress:
1. Press the
Display
Key.
2. Press the flashing
DN
Key. The call
waiting information appears on the
display.
display.
DispQ
Dsply Queue
Display
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