Netgear 12200196 Manual Do Utilizador

Check the Internet Service Connection

If you can access your router, but your router is unable to access the Internet, review the 
topics in this section: 

Obtaining an Internet IP Address

If your router is unable to access the Internet, and your Internet LED is amber, check the 
router to see if it is able to get an Internet IP address from your service provider. Unless you 
have a static IP address, your router automatically requests an IP address from your service 
provider. 

Log in to the router.

Select Maintenance > Router Status to check that an IP address is shown for the Internet 
Port. If 0.0.0.0 is shown, your router has not obtained an IP address from your service 
provider.

If your router is unable to obtain an IP address from the your service provider, the problem 
might be one of the following:

You might need to force your cable or DSL modem to recognize your new router by 

restarting your network, in the sequence described in the NETGEAR Wireless Router 
Setup Manual.

Your service provider might require a login. Ask your service provider whether they 

You might have incorrectly set the service name, user name or password. Review your 

router’s Basic Settings screen.

Your service provider might check for your computer's host name. Assign the computer 

Host Name of your ISP account to the router on the Basic Settings screen.

Your service provider might only allow one Ethernet MAC address to connect to the 

Internet, and check for your computer’s MAC address. If this is the case:

Inform your service provider that you have bought a new network device, and ask 
them to use the router’s MAC address, or 

Configure your router to spoof your computer’s MAC address. On the Basic Settings 
screen in the Router MAC Address section, select “Use this Computer’s MAC 
Address” and click Apply. Then restart your network in the correct sequence (see the 
NETGEAR Wireless Router Setup Manual for instructions).