Tyco Safety Products/Sensormatic AMB9020 Manual Do Utilizador

Preliminary 2003-11-21 

DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER 

8200-0365-01, REV. 1A 

INSTALLATION AND SERVICE GUIDE 

9 of 12

 

1.  Ensure all cables are plugged into the 

controller. Do not hot plug the antenna cable or 
the power cable from the controller. 

2.  Is the green LED on the controller lit? 

•  If not, there is no ac power and the unit 

cannot operate. Ensure the power supply 
is plugged into the ac outlet. If it is, check 
your store breaker panel. 

•  If it is, go to next step. 

3.  With no EAS label on the antenna check the 

color of the status indicator on the controller. 
•  Green—go to next step. 
•  Blinking green—transmitter is disabled or 

the unit is in Detect Only Mode. This 
occurs if the unit was configured with an 
optional remote and/or key switch and that 
remote was removed or damaged. To 
enable deactivation, turn the key switch of 
the remote unit to the on position and the 
light should turn solid green. This also 
bypasses any scan-enable function. If not 
in Detect Only Mode and no optional 
remote is connected, place a service call. 

•  Yellow or red is solid or blinking—call the 

Customer Response Center to place a 
service call. 

Note: It is possible that a hard tag (non-
deactivateable label such as that placed on 
clothing) is within the deactivation area.  
•  If a remote is present: A slow ‘beep’ 

indicates this as an issue and the tag must 
be found and removed from the 
deactivation area. 

•  If the remote is not present: Turn the unit 

on and off using the green rocker switch. If 
the green status LED comes on and there 
is an immediate 2 to 3 deactivations and 
then deactivation no longer continues, 
there is a non-deactivateable label present 
that must be removed from the 
deactivation area. 

If the system indicates the presence of a non-
deactivateable label, but none is found, call the 
Customer Response Center for service

.

 

This indicates interference from nearby POS 
equipment picked up by the deactivation antenna. 
Try to reposition equipment such as check readers 
or displays. If deactivation continues, a service call 
is necessary. 

Is the MMS LED mode indicator solid yellow? 

If yes, this indicates low power deactivation, 
typically 7.6cm (3in), but dependent on antenna 
type. If low power deactivation is not a 
requirement, press the PROG button until both 
MODE LEDs go out. 

The deactivator automatically adjusts its detection 
and deactivation areas continuously based on the 
noise environment. Typical operation should be at 
about 2.5cm (1in) less than what it would be if the 
Threshold were set manually. If operation is 
outside this tolerance, do the following: 

1.  Be sure a label is not within the deactivation 

area. 

2.  Turn power off and on by unplugging and then 

replugging the ac line cord in the ac outlet. 

3.  Once the status light turns green, wait five 

seconds and check the deactivation/detection 
height. 

4.  If performance remains poor, call the Customer 

Response Center to place a service call. 

Certain types of counter installations may cause 
the deactivation height to be less than the height 
indicated by the configurator. In rare instances, the 
counter type may even cause deactivation 
attempts at a height outside the height specified. 
To ensure the deactivator operates within the 
indicated height, use Detection Compensation. See 
“If Deactivation Height is Low” and “If the 
Deactivator Fires at a Label Outside the Dx Area”.