Polycom Welding System 3725-77601-001H Manual Do Utilizador

 

System Troubleshooting

Polycom, Inc. 

533

ViewStation and ViaVideo 
have an incorrect RAS IP 
address.

These endpoints are configured with 
a NAT address and may not receive 
the RCF message from the 
gatekeeper.

The endpoints need to be reconfigured to 
disable NAT.

A call with an alias as the 
dial string from a registered 
endpoint cannot be placed 
to another registered 
endpoint. The two endpoints 
are in different sites.

The site link between the sites 
in which the endpoints reside is 
not correctly defined or is 
missing.

No bandwidth is available to the 
site link.

The calling bit rate is higher 
than the bit rate defined in the 
site link.

ISDN alternate routing is not 
available.

Dialing rules may not be 
enabled or may be set to block 
instead of route.

Go to Admin > Dial Plan and Sites > 
Site Links and make sure that a site 
link exists between the two networks.   

Make sure that the IP addresses of 
both endpoints are included in their 
respective sites.

If site topology is defined for both 
endpoints, verify that there is enough 
bandwidth in the site links between the 
two sites.

Verify that the dialing bit rate is lower or 
equal to that of the maximum bit rate 
defined for the site links.

If the endpoint is ISDN capable, verify 
that the ISDN parameter is correct.

Dialing by IP address fails. 

A registered endpoint cannot call an 
unregistered endpoint by IP address 
within the same site.
A dialing rule is not enabled or is set 
to block instead of route.

Check the Reports > Gatekeeper 
Message Log for error messages.

Verify that the registered endpoint is 
registered.

Verify that the Deny calls to/from 
unregistered endpoints check box is 
cleared. Go to Admin > Gatekeeper 
Settings > Primary Gatekeeper to 
change this setting.

Verify that the IP address dialing rule is 
enabled and set to route.