Polycom Welding System 3725-77601-001H Manual Do Utilizador

Polycom CMA System Operations Guide 

534

Polycom, Inc.

Call fails when using an 
MCU service.
Dialing an MCU service 
results in a network error.

The call using the MCU service is 
rejected because of one of the 
following:
•

The MCU is not registered.

The MCU is offline.

The MCU prefix is not 
registered as an E.164 alias.

The MCU resource issue was 
sent through resource 
allocation indication or resource 
allocation.

The dialing rule is not enabled.

The priority of the dialing rule 
may be too high.

Services are not enabled.

Check the Reports > Gatekeeper 
Message Log for error messages 
indicating why the call failed.

Verify that the MCU is registered.

Verify that the MCU is online. If the 
device is offline, reboot it. 

Verify that the MCU service is 
available. Go to the Admin > Dial Plan 
and Sites > Services page. Verify that 
the MCU service prefix is enabled and 
listed.

Simplified dialing does not 
work.
When you dial 9, you 
receive a network error.

The call using the simplified dialing 
service is rejected because of one 
of the following:
•

The simplified dialing prefix 
service in the system 
configuration is disabled.

No gateway services are 
available.

There is insufficient BRI/PRI 
bandwidth.

The call uses a higher bit rate 
than the device policy group 
allows.

Check the Reports > Gatekeeper 
Message Log for error messages.

Verify that the gateway and simplified 
dialing service prefix is enabled. Go to 
Admin > Dial Plan and Sites > 
Services. 

Verify that the gateway is registered.