Avaya 7 Manual Do Utilizador

Picking up the handset does not 

automatically answer the incoming call 

displayed in the Avaya IP Agent window.

●

Ensure that the Service Link 
Mode:

 for the station is set to 

as-needed

.

●

Ensure that the Enable support for 

auto-answer option is disabled. This 

option is found in the Program 

Options in Avaya IP Agent. If this 

option is enabled, disable it and then 

reboot your personal computer.

●

The auto-answer feature must be 

configured in Avaya IP Agent and for 

the station definition on the Avaya 

communication server.

The Avaya IP Agent main window does not 

display that a call is incoming until the 

second or third ring.
The main window is very slow in displaying 

the Call Information Panel for an incoming 

call.

●

The processor of the personal 

computer is being used too heavily. To 

resolve this problem, close one or more 

applications to decrease the load on 

the processor.

●

A virus scanning program is monitoring 

and validating the activity of the 

executable files for Avaya IP Agent and 

any log files. To resolve this problem, 

configure the virus scanning 

application to not scan the directory 

where Avaya IP Agent was installed. 

By default, this location is as follows: 
C:\Program Files\Avaya\
Avaya IP Agent

Alternatively, you can configure your 

virus scan program to scan instances 

only where program files are written to 

instead of all file types. This will 

decrease the necessity of your virus 

program to scan the log files that are 

modified in Avaya IP Agent when a call 

is received.

●

Ensure that there is enough network 

bandwidth for Avaya IP Agent to 

receive the data channel information in 

a timely manner.