Avaya 7 Manual Do Utilizador

This section lists general problems that one might encounter with Avaya IP Agent.

Collected digit information is not displayed.

●

You must have a callr-info button 

assigned for non-Callmaster 

telephones so that collected digit 

information is displayed. Buttons are 

configured for extensions through the 
change station

 command on the 

Avaya communication server.

●

Ensure that VuStats is deactivated. 

This can be done by double-clicking on 

the Normal Mode button in the Phone 

Features window.

User-to-User-Information (UUI) is not being 

displayed.

On the Avaya communication server, 

ensure that the UUI IE Treatment field in 

the Trunk-Group definition form is set to 

service-provider.

The Call Information Panel (CIP) is not 

displaying any data.

This problem can occur if you are 

emulating a phone type that is normally 

configured to display 40 characters of 

information and it is currently in use 

because of VuStats, Q-call, or if it is already 

busy with information from another 

incoming call. You can either change the 

phone type emulation to one that displays 

80 characters of information or disable 

VuStats so that the call information panel is 

not committed to displaying this 

information. See 

on page 14 for 

telephones that support 80 character 

displays.

Touch-tones are not sent when the agent 

presses the buttons of the number pad on 

the telephone.

This situation occurs because the data 

portion of the Telecommuter configuration 

is sent through Avaya IP Agent on the 

personal computer and not the telephone. 

Use the Dial Pad or the personal computer 

keyboard to enter numbers where Dual 

Tone Multi-Frequency (DTMF) signals are 

needed.