Kenwood Axcess Remote Portal Guia Do Utilizador

Troubleshooting

30

Complete Guide to Your Axcess Remote Portal

working. Then, if the device works, it was the cable. You can generally pur-

chase new cables at most home electronics stores, or via the Internet.

5. User error is more likely than device failure.

You probably don’t want to hear this, but it’s true. Use this manual to go over 

the steps to operate Axcess. Refer to the manuals for the other devices in your 

entertainment system as well.

6. Instruction manuals are your friends.

A good rule of thumb is to check the manual when something doesn’t work 

as you expected. If you read the manual before calling the store or taking 

Axcess back, you may find the solution to your problem much more quickly.

The rest of this chapter presents some common problems, grouped by type, and 

the steps you can take to resolve them.

We recommend reading this chapter before calling Kenwood. If you are still 

experiencing difficulties, use one of the following methods to contact Kenwood 

Customer Support:

• Call 1-800-KENWOOD
• Email inquiry@kenwoodusa.com
• Visit the Web at www.kenwoodusa.com

• Check that you connected the speakers properly. For more information about 

connecting speakers, see “How Do I Connect Axcess to Speakers?” on page 3 

of How to Connect and Set Up Your Axcess Remote Portal. 

• Make sure that the wires you’re using to connect the speakers work, and that 

you’ve connected the negative and positive wires to the correct speaker 

spring clip (red to red, black to black).

Check the impedance of your speakers. If it is less than 8 ohms, Axcess may 

automatically reduce its volume to avoid overheating. Do one of the following:

• Turn  the  volume  down.
• Wait while Axcess automatically reduces its power output until it cools down.

Press 

 to reacquire the Internet Radio stream.