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Mitel NuPoint Messenger Technical Documentation - Release 7.0

 

In a DID environment, there are mailbox login differences if you are using Greeting-Only DID 
mailboxes.  In addition, a DID environment can confuse new mailbox owners when they record 
their first greeting.  These considerations are discussed in the following paragraphs. 

DID mailboxes with FCOS 6 (Greeting Only) or with any other FCOS that issues greetings but 
does not allow receipt of outside caller messages, have a different login procedure.  To log into 
one of these DID mailboxes, a mailbox owner must: 

1.  Press the star (*) or zero key during the playing of the greeting.  This does not interrupt the 

greeting. 

2.  When the entire greeting has been played, the server asks the mailbox owner to enter a 

passcode, if there is one.  The mailbox owner is not required to wait for the prompt, but is 
required to wait until the entire greeting plays before entering the passcode.  The mailbox 
owner is now logged in. 

Newly created Greeting-Only DID mailboxes do not have greetings; when new mailbox owners try 
to reach their mailbox to record a greeting, the server responds, “That is not a valid mailbox 
number.” 

Mailbox owners can log into a Greeting-Only mailbox that does not have a greeting by pressing 
the star (*) key or zero key during the playing of  “That is not a valid mailbox number,” then 
entering the passcode after the prompt has finished playing.  However, this procedure can be 
confusing to a new mailbox owner and can make the first experience with the server 
unnecessarily difficult. 

To avoid this situation and to create goodwill, follow this procedure: 

1.  Initially assign FCOS 1 (Unlimited) to the mailbox when you create it. 

2.  Log into the mailbox and record a greeting that welcomes the new mailbox owner. 

3.  After the greeting is recorded, modify the mailbox configuration to give the mailbox the 

correct FCOS. 

This chapter covers: 

• 

Paging, Message Delivery, and Call Placement 

• 

Configuration Requirements and Worksheets 

• Line 

Group 

Definition 

• Mailbox 

Configuration 

• Examples 

• Testing 

the 

Configuration 

• Billing 

Issues 

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