Справочник Пользователя для Toshiba B-SX4T

ENGLISH VERSION EO1-33058 

5.1 Error Messages

E5- 1 

This chapter lists the error messages, possible problems, and their solutions. 
 
 
 
 
 
 

 
  

The Print Head Block is opened in 
Online mode. 

Close the Print Head Block.   

Feeding or printing has been attempted 
with the Print Head Block open.  

Close the Print Head Block.  Then press 
the 

[RESTART] key. 

A communication error has occurred. 

Make sure the interface cable is correctly 
connected to the printer and the host, and 
the host is turned on. 

1.

The media is jammed in the media 
path.  The media is not fed smoothly.

1.

Remove the jammed media, and clean 
the Platen.  Then reload the media 
correctly.  Finally press the 

[RESTART] key.  

⇒ Section 5.3. 

2.

A wrong Media Sensor is selected for 
the media being used. 

2.  Turn the printer off and then on.  Then 

select the Media Sensor for the media 
being used.  Finally resend the print 
job. 

3.

The Black Mark Sensor is not 
correctly aligned with the Black 
Mark on the media. 

3.

Adjust the sensor position.  Then press 

the 

[RESTART] key.  

⇒ Section 2.4. 

4.

Size of the loaded media is different 
from the programmed size. 

4.

Replace the loaded media with one 
that matches the programmed size 
then press the 

[RESTART] key, or 

turn the printer off and then on, select 
a programmed size that matches the 
loaded media.  Finally resend the print 
job. 

5.

The Feed Gap Sensor cannot 
distinguish the print area from a label 
gap. 

5.

Refer to Section 2.13 to set the 
threshold.  If this does not solve the 
problem, turn off the printer, and call a 
TOSHIBA TEC authorised service 
representative.  

 

•  If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on. 

•  After the printer is turned off, all print data in the printer is cleared. 

•  “****” indicates the number of unprinted media.  Up to 9999 (in pieces).