Технические ссылки для Cisco Cisco Agent Desktop 9.0

4. Quit Registry Editor, and then restart the computer. 

How can I tell if the Tomcat webserver is installed correctly?

Perform the following tests:

■

On the PC where the Browser & IP Phone Agent service is 
installed, check Services in the Control Panel to see if the 
Tomcat service and the Browser & IP Phone Agent service are 
running. 

■

Verify you can see Tomcat’s html index page. In your web 
browser, enter the URL http://IP address of the machine where 
Tomcat is installed:8088/.

■

Attempt to display the following page in your web browser 
without an error: http://IP address of the machine where Tomcat 
is installed:8088/ipphone/jsp/sciphonexml/
IPAgentInitial.jsp

If these tests fail, check the following:

■

JRE is installed on your PC.

■

The file that maps URLs with JSP pages to the correct java 
servlets, web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.

■

This entry must be set in the registry: 
HKEY_LOCAL_MACHINE\SOFTWARE
\Spanlink\CAD\IPPA\Config\TOMCAT HOME = C:\Program 
Files\Cisco\Desktop\Tomcat\

slapd.exe is not running even though the LDAP Monitor service is 
running.

Do the following:

■

Check slapd.conf to ensure it is correct.

■

Make sure no other instances of slapd.exe are running.

■

Make sure the C:\Program Files\Cisco\Desktop\database folder 
contains 7 files with a *.dat extension and DB_CONFIG. If these 
are missing, copy them from another system or reinstall the CAD 
services.