Технические ссылки для Cisco Cisco Agent Desktop 9.0

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Make sure the C:\Program Files\Cisco\Desktop\database folder 
contains log.*, __db.* and 8 files with a *.bdb extension. If not, 
follow the procedure in 

, copying from the one that works to the 

one that does not. Otherwise, you will need to reinstall the CAD 
services.

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Get more information about why slapd.exe cannot start:

1. Stop the LDAP Monitor service.

2. Open a DOS command window and navigate to the 

C:\Program Files\Cisco\Desktop\bin folder.

3. Enter slapd.exe -f slapd.conf and press Enter.

4. If it aborts, use the resulting error messages to diagnose the 

problem. 

5. If it runs successfully, type Ctrl-C to end it. 

6. Check the LDAP Monitor service configuration file to make 

sure it is starting slapd.exe correctly.

Clients are unable to connect to the LDAP service.

Some solutions:

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The wrong IP addresses are set for LDAP Host 1 and/or LDAP 
Host 2 in the registry.

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The LDAP Monitor service is not running. Start it.

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Check if slapd.exe is running. If it is not running, follow the 
troubleshooting steps for this problem.

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The LDAP database is corrupted. Follow the steps outlined in 

.

Clients do not find the same information from LDAP after failing over 
from one LDAP to the other.

Some solutions:

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Ensure replication is set up correctly in the CAD Configuration 
Setup utility.