Технические ссылки для Cisco Cisco Agent Desktop 9.0
Cisco CAD Service Information 7.1
216
November 2006
■
Check that registry entries for LDAP Host 1 and 2 on both CAD
services computers are the same and contain the right
information.
services computers are the same and contain the right
information.
■
Check that slapd.conf on both CAD services computers are
correct and reference each other.
correct and reference each other.
■
If all else fails, follow the steps outlined in
.
Problem
The VoIP Monitor server fails with the following exception when using
server-based monitoring:
server-based monitoring:
FATAL FCVMS112 splk_pcap_open_live() failed. errorBuf = Error
opening adapter: Access is denied.
opening adapter: Access is denied.
Conditions: A second NIC is installed/enabled on the server. CAD
Configuration Setup (PostInstall) is run to detect the second NIC and
then the VoIP Monitor server is restarted.
Configuration Setup (PostInstall) is run to detect the second NIC and
then the VoIP Monitor server is restarted.
Solution
The splkpcap driver must be reinitialized. To do this, unload and then
reload the driver. Open a command window on the computer where the
new NIC was installed and type these commands:
reload the driver. Open a command window on the computer where the
new NIC was installed and type these commands:
net stop spcd
net start spcd
Close the command window and start CAD Configuration Setup. In the
VoIP Monitor Service window, select the IP address of the new NIC
and save the changes.
VoIP Monitor Service window, select the IP address of the new NIC
and save the changes.
Problem
Users cannot log in to a CAD application. The error message, “Could
not connect to the Cisco CTI OS server” is displayed. Some other
possible error messages are: “The Cisco IPCC Enterprise CTI Server
is offline.” and “Cannot connect to BIPPA service.”
not connect to the Cisco CTI OS server” is displayed. Some other
possible error messages are: “The Cisco IPCC Enterprise CTI Server
is offline.” and “Cannot connect to BIPPA service.”
Conditions: The ICM server’s firewall is enabled.
Solution
Exceptions must be made in the ICM server’s firewall in order for the
CAD applications to connect. This can be done through the use of a
Cisco utility called ICMfwConfig, which is located on the ICM
installation CD. This utility allows all traffic from ICM/IPCC applications
through the firewall by adding the appropriate ports and applications to
CAD applications to connect. This can be done through the use of a
Cisco utility called ICMfwConfig, which is located on the ICM
installation CD. This utility allows all traffic from ICM/IPCC applications
through the firewall by adding the appropriate ports and applications to