Руководство По Обслуживанию для Cisco Cisco Unified MeetingPlace Audio Server
February 27, 2004
Cisco MeetingPlace Audio Server System Manager’s Guide
7
Solving problems
This chapter discusses the following topics:
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How users get meeting assistance
Occasionally, users need assistance before entering a meeting or have
questions about MeetingPlace features while a meeting is in progress. The
person who provides telephone assistance is the system attendant. Users can
reach the attendant before or during a meeting by pressing
questions about MeetingPlace features while a meeting is in progress. The
person who provides telephone assistance is the system attendant. Users can
reach the attendant before or during a meeting by pressing
0
(zero). (While
connected to the attendant from within a meeting, users can either press
#2
to
disconnect the attendant or press
#1
to return to the meeting with the
attendant.)
Depending on how your system is trunked, callers are connected to the
attendant in different ways.
attendant in different ways.
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Before a meeting has begun: If callers are connected to MeetingPlace on a
trunk that can be flashed, a flash transfer connects callers to assistance. If
the incoming trunk cannot receive a flash, a loop-through connection is
made.
trunk that can be flashed, a flash transfer connects callers to assistance. If
the incoming trunk cannot receive a flash, a loop-through connection is
made.
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During a meeting: MeetingPlace seizes a second trunk and creates a
loop-through connection to the attendant while the callers are talking.
loop-through connection to the attendant while the callers are talking.
You, the system manager, might receive questions from users. For
information on end-user and attendant topics, see the Quick Reference Cards,
online MeetingPlace Reference Center, and online Help. If you cannot resolve
a problem using these resources, this MeetingPlace Audio Server System
Manager’s Guide, or the system manager’s online Help, contact your
MeetingPlace support representative.
information on end-user and attendant topics, see the Quick Reference Cards,
online MeetingPlace Reference Center, and online Help. If you cannot resolve
a problem using these resources, this MeetingPlace Audio Server System
Manager’s Guide, or the system manager’s online Help, contact your
MeetingPlace support representative.