Occasionally, users need assistance before entering a meeting or have
questions about MeetingPlace features while a meeting is in progress. The
person who provides telephone assistance is the system attendant. Users can
reach the attendant before or during a meeting by pressing

(zero). (While

connected to the attendant from within a meeting, users can either press

disconnect the attendant or press

to return to the meeting with the

attendant.)

Depending on how your system is trunked, callers are connected to the
attendant in different ways.

•

Before a meeting has begun: If callers are connected to MeetingPlace on a
trunk that can be flashed, a flash transfer connects callers to assistance. If
the incoming trunk cannot receive a flash, a loop-through connection is
made.

•

During a meeting: MeetingPlace seizes a second trunk and creates a
loop-through connection to the attendant while the callers are talking.

You, the system manager, might receive questions from users. For
information on end-user and attendant topics, see the Quick Reference Cards,
online MeetingPlace Reference Center, and online Help. If you cannot resolve
a problem using these resources, this MeetingPlace Audio Server System
Manager’s Guide, or the system manager’s online Help, contact your
MeetingPlace support representative.