Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Actions
31-Mar-06
99
■
Drop
■
TouchTones
These actions can be associated with an event or a task button. For example, a task
button could be configured to execute a call control action that blind transfers a call
to the agent’s supervisor.
button could be configured to execute a call control action that blind transfers a call
to the agent’s supervisor.
To set up a Call Control action:
1. Set up a new action. See
The Select Action window appears.
Select the Call Control tab, and then click New.
The Call Control Action Setup dialog box appears (
).
Figure 61.
Call Control Action Setup dialog box.
2. Enter the following information:
■
A name for the call control action.
■
The type of action selected from the Call Control drop-down list.
■
A phone number if required by the type of action. For example, for Blind
Transfer, enter the phone number to which a call is transferred.
Transfer, enter the phone number to which a call is transferred.
3. Click OK.
HTTP Action
HTTP actions enable an agent to use call-based data to interact with a website or a
web application in the Integrated Browser window.
web application in the Integrated Browser window.
For example, an HTTP action can be set up so the enterprise data of an incoming call
is used to retrieve a customer record and display it in the Integrated Browser.
is used to retrieve a customer record and display it in the Integrated Browser.
NOTE: For more information on HTTP requests and the HTTP protocol in
general, see the website of the World Wide Web Consortium, www.w3.org.
general, see the website of the World Wide Web Consortium, www.w3.org.