Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Drop

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TouchTones

These actions can be associated with an event or a task button. For example, a task 
button could be configured to execute a call control action that blind transfers a call 
to the agent’s supervisor.

1. Set up a new action. See 

The Select Action window appears.

Select the Call Control tab, and then click New.

The Call Control Action Setup dialog box appears (

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2. Enter the following information:

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A name for the call control action.

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The type of action selected from the Call Control drop-down list.

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A phone number if required by the type of action. For example, for Blind 
Transfer, enter the phone number to which a call is transferred.

3. Click OK.

HTTP actions enable an agent to use call-based data to interact with a website or a 
web application in the Integrated Browser window.

For example, an HTTP action can be set up so the enterprise data of an incoming call 
is used to retrieve a customer record and display it in the Integrated Browser. 

NOTE:  For more information on HTTP requests and the HTTP protocol in 
general, see the website of the World Wide Web Consortium, www.w3.org.