Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Cisco IP Phone Agent User’s Guide 6.0(2)
14
29-September-04
Enterprise Data
Your system administrator can configure the IP Phone Agent service to display
enterprise data in the Caller Data window (see
enterprise data in the Caller Data window (see
). This data can be
displayed at various times, depending on how it is configured:
■
When the phone rings
■
When you answer the phone
■
Both when the phone rings and when you answer the phone (default)
■
Never displayed
The data displayed in this window is determined by the system administrator.
NOTE: Once you move past the Caller Data window, it cannot be
redisplayed for the current call.
redisplayed for the current call.
Figure 3.
Caller Data window. Your data may differ.
14:23 12/17/02
2101
Caller Data
Layout: Default
Agent State: Reserved
Update
Exit
DNIS: 2101
Stats
ANI: 2301