Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160
16-4
AsyncOS 9.5.2 for Cisco Content Security Management Appliances User Guide
Chapter 16 Troubleshooting
Working with Technical Support
Working with Technical Support
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•
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Opening or Updating a Support Case from the Appliance
You can use this method to contact Cisco TAC or your own support services.
Before You Begin
If you wish to contact Cisco TAC:
•
If your issue is urgent, do not use this method. Instead, contact support using one of the other
methods listed in
methods listed in
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Consider other options for getting help:
–
–
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When you open a support case using this procedure, the appliance configuration file is sent to Cisco
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
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The appliance must be connected to the internet and able to send email.
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If you are sending information about an existing case, make sure you have the case number.
Procedure
Step 1
Sign in to the appliance.
Step 2
Choose Help and Support > Contact Technical Support.
Step 3
Determine the recipients of the support request:
Step 4
Complete the form.
Step 5
Click Send.
To send the request to Cisco TAC
Select the Cisco Technical Support check box.
To send the request only to your internal support
desk
desk
•
Deselect the Cisco Technical Support check
box.
box.
•
Enter the email address of your support desk.
(Optional) To include other recipients
Enter email addresses.