Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160
16-5
AsyncOS 9.5.2 for Cisco Content Security Management Appliances User Guide
Chapter 16 Troubleshooting
Working with Technical Support
Getting Support for Virtual Appliances
If you file a support case for a Cisco content security virtual appliance, you must provide your Virtual
License Number (VLN), your contract number, and your Product Identifier code (PID).
License Number (VLN), your contract number, and your Product Identifier code (PID).
You can identify your PID based on the software licenses running on your virtual appliance, by
referencing your purchase order, or from the following table:
referencing your purchase order, or from the following table:
Enabling Remote Access for Cisco Technical Support Personnel
Only Cisco Customer Assistance can access your appliance using these methods.
•
•
•
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Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments. Connections over this port are allowed in most firewall configurations.
environments. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information.
Step 5
Click Submit.
What To Do Next
When remote access for support personnel is no longer required, see
.
Functionality PID
Description
All centralized web security
functionality
functionality
SMA-WMGT-LIC=
—
All centralized email security
functionality
functionality
SMA-EMGT-LIC=