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EXECUTIVE SUMMARY
Challenge
Salford City Council is one of 10 metropolitan district councils within Greater 
Manchester in the northwest of England. Covering an area of 9957 hectares and 
with a population of 230,000, Salford includes inner city, residential, and rural areas. 
The Council is an eager adopter of new technology and is keen to put its technological 
expertise at the service of employees and citizens. It was one of the first government 
organizations in Europe to use Cisco® voice over IP (VoIP) technology on a large scale, 
creating the continent’s biggest public sector VoIP deployment in 2003. 
Salford has highly advanced data facilities by public sector standards. However, 
capacity constraints were beginning to appear. “We put a lot of virtual servers in 
there,” says Jonathan Burt, corporate infrastructure architect at Salford City Council, 
“with 32 hosts on top of one storage array, effectively forming a single point of 
failure. A lot of network cables ran from the individual servers, each of which had 
four network, two fibre channel, and two power connections. That was a lot of 
infrastructure to support and manage. Also, we had multiple back-up platforms 
with different arrays, so it was a very complex design indeed.”
A 12:1 consolidation ratio, going from almost 400 physical servers down to 
32 hosts, had been accomplished. This was a major achievement, but the 
infrastructure’s power, cooling, cabling, and switch port requirements were 
still considerable.
Also, employees were consuming IT in new and different ways. Increasingly, devolved 
Council departments and subsidiaries were deploying their own IT equipment and 
operating independently. As well as duplicating effort, this fragmentation led to security 
and compliance problems. In response, the Council wanted to offer IT services in a 
more controlled and cost effective way, both internally and for other organizations 
in Greater Manchester. Salford would need to stop thinking about building a private 
cloud for its own users and instead move to a multitenant community cloud model.
Customer Case Study
City council uses Cisco FlexPod to offer community cloud services to staff and for small and 
medium‑sized businesses
Customer Name: 
Salford City Council
Industry: 
Public Sector
Location: 
United Kingdom
Number of Employees: 
11,000
Challenge
• Support growth of small and 
medium-sized businesses
• Overcome infrastructure 
capacity constraints
• Transform IT from cost base to 
revenue stream
Solution
• Community cloud based on FlexPod
Results
• Up to 99 percent server virtualization, 
helping provision private cloud 
services to local businesses
• Server capacity increased by 50 
percent, improving delivery and 
responsiveness of applications
• Five-to-one reduction in data center 
floor space requirements, providing 
room for revenue-generating 
hosting services
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
 
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