Техническая Спецификация для Cisco Cisco CRM Communications Connector
Data Sheet
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View phone status
The organizational directory listing shows phone status (idle, ringing, or connected).
Presence status
Operators can view the availability and location of the organizational contacts in real time.
Select directory
Operators can open a different directory database by switching to its displayed information.
Manage contacts
Operators can add, modify, or delete the organizational contact information.
Integrated calling
Operators can dial numbers, transfer calls, and set up conferences from the directory.
Send messages
Operators can send quick messages by email, text, or instant message.
Integrated Messaging and Presence Management Options
The action-bar area gives operators a quick and easy way to handle calls and communicate with others in the
organization. Using the action bar after doing a directory search, operators can transfer calls to one of five phone
numbers or to voicemail with the press of one button. Operators can also create notes and send them by email,
SMS, or instant messaging to give others information about callers on hold, parked, or needing an immediate
callback.
Presence information for the organization’s employees (with or without a Cisco IP phone) can be viewed and
maintained by Cisco Unified CallConnector Operator or by individual users with the optional Cisco Unified
CallConnector Server. Having current and accurate availability messages can assist in the effective routing of
business calls.
Deployment Options
Cisco Unified CallConnector Operator is available in three configurations (Table 3) and works with a Cisco IP phone
for media handling. By using a Cisco IP phone, the operator always has the ability to handle calls, even if the
Windows PC is not available.
For installation, an easy-to-use GUI is provided. It connects to the Cisco Unified Communications Manager Express
for configuration information, imports the user contact information, and sets up the operator call-control parameters.
Table 3.
Deployment Options for Cisco Unified CallConnector Operator
Description
Benefit
Standalone operator
This single self-contained operator position connects to the Cisco Unified CME for telephone status
information and call control.
information and call control.
Standalone backup position
A single backup operator position is allowed for each standalone operator. It connects to the primary
operator to receive the call-control and configuration information.
operator to receive the call-control and configuration information.
Server-based deployment
The operator client is installed at the operator position and connects to Cisco Unified CallConnector
Server for configuration and call-control information. The server-based configuration is required for
multiple-operator deployments.
Server for configuration and call-control information. The server-based configuration is required for
multiple-operator deployments.
The Cisco Unified CallConnector Server makes it easier to deploy and maintain the Cisco Unified CallConnector
Operator solutions:
●
Administration and updates can be performed without affecting the operator call handling.
●
The backup operators are not affected by the status of the primary operator PC.
●
Updates to the operator software can be pushed out from the server.
You can install servers in virtual-machine environments for ease of server management. An easy-to-use installation
GUI is provided that connects to the Cisco Unified Communications Manager Express for configuration information,
imports the user contact information, and sets up the Cisco Unified CallConnector Operator parameters.