Справочное Руководство для Cisco Cisco Computer Telephony Integration OS 8.5
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_ATTRIBUTE_CHANGE_EVENT
Changes to certain key attributes of the call will generate a CALL_ATTRIBUTE_CHANGE_EVENT to
the client.
the client.
The CALL_ATTRIBUTE_CHANGE_EVENT message is defined in
Table 5-21
CALL_ATTRIBUTE_CHANGE_EVENT message format
SkillGroup
Number
Number
The number of an agent Skill Group
queue that the call has been removed
from, as known to the peripheral.
May contain the special value
NULL_SKILL_GROUP (
queue that the call has been removed
from, as known to the peripheral.
May contain the special value
NULL_SKILL_GROUP (
when not applicable or not available.
There may be more than one
SkillGroupNumber field in the
message (see NumSkillGroups).
Some ACDs ignore this field and/or
use the ACD default; see the list
immediately following
There may be more than one
SkillGroupNumber field in the
message (see NumSkillGroups).
Some ACDs ignore this field and/or
use the ACD default; see the list
immediately following
UINT
4
SkillGroupID
The Unified ICM SkillGroupID of
the agent SkillGroup queue that the
call has been removed from. May
contain the special value
NULL_SKILL_ GROUP (
the agent SkillGroup queue that the
call has been removed from. May
contain the special value
NULL_SKILL_ GROUP (
when not applicable or not available.
There may be more than one
SkillGroupID field in the message
(see NumSkill Groups). This field
always immediately follows the
corresponding SkillGroup Number
field.
There may be more than one
SkillGroupID field in the message
(see NumSkill Groups). This field
always immediately follows the
corresponding SkillGroup Number
field.
UINT
4
SkillGroupPriority The priority of the skill group, or 0
when skill group priority is not
applicable or not available. There
may be more than one SkillGroup
Priority field in the message (see
NumSkillGroups). This field always
immediately follows the
corresponding SkillGroupID field.
applicable or not available. There
may be more than one SkillGroup
Priority field in the message (see
NumSkillGroups). This field always
immediately follows the
corresponding SkillGroupID field.
USHORT
2
Maximum message size (including header):
262
Table 5-20
CALL_DEQUEUED_EVENT Message Format (continued)
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MHDR
8
MonitorID
Always 0
UINT
4