Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Cisco Desktop Administrator User Guide
126
January 16, 2013
simplify your list. See
— Is Not in the List. The data field is compared to the list you set up in the
List pane to determine if it is not in that list. Click Add to add an item to
the list of strings. Strings are not case sensitive. You can use wild cards
(* and ?) to simplify your list. See
the list of strings. Strings are not case sensitive. You can use wild cards
(* and ?) to simplify your list. See
— Length of Data. The length of the data field is between a minimum and
maximum number of characters that you set.
4. Ensure that the Enable Condition check box is selected, then click OK.
Wild Card Searches
You can use wild cards when entering strings in the data field conditions list pane.
This enables you to avoid having to enter many strings if the strings you want to list
have common elements.
This enables you to avoid having to enter many strings if the strings you want to list
have common elements.
Wild card characters used are the asterisk (*) and the question mark (?).
An asterisk in a string replaces any quantity of characters, as long as the other
characters in the string match. For instance, ABC* matches strings that begin with
ABC but end in any quantity of any characters.
characters in the string match. For instance, ABC* matches strings that begin with
ABC but end in any quantity of any characters.
A question mark in a string replaces any character, but the length of the string must
be exactly as represented. For instance, ABC?? matches strings that begin with ABC
and end in two other characters.
be exactly as represented. For instance, ABC?? matches strings that begin with ABC
and end in two other characters.
Double quotes around a string searches for the exact characters within the double
quotes, including the wild card characters (*) and (?). For instance, “123*ABC”
matches only the string 123*ABC, and does not allow the asterisk to act as a wild
card.
quotes, including the wild card characters (*) and (?). For instance, “123*ABC”
matches only the string 123*ABC, and does not allow the asterisk to act as a wild
card.
Modifying a Voice Contact Work Flow
You can modify the default work flow and any custom work flows you create.
NOTE: The classification filter for the Default work flow is Inbound
Calls. This cannot be changed.
Calls. This cannot be changed.
To modify a voice contact work flow:
1. From the Voice Contact Work Flow List, select the work flow you want to
modify, and then click Edit.
■
If you selected a custom work flow, the Edit Voice Contact Classification
dialog box appears.
dialog box appears.