Справочник Пользователя для EMS Technologies Canada Ltd. HSD-X

The EMS Technologies SATCOM Division, located at 400 Maple Grove Road in Ottawa, 
Ontario, Canada, is a Transport Canada Approved Maintenance Organization (AMO). In 
accordance with the Technical Arrangement on Maintenance between Canada and the 
European aviation authority JAA, and due to the Bilateral Agreement between Canada 
and the United States aviation authority FAA, EMS SATCOM conforms to the maintenance 
requirements of JAR 145 and FAR 145 respectively. 

To return equipment to EMS Technologies for repair, follow the Return Materials 
Authorization procedure. Failure to comply with this procedure may cause shipping delays 
and additional charges.

(1) Warranty Returns

Equipment that qualifies for warranty repair can be returned to EMS SATCOM for 
repair or replacement at our discretion.  The customer shall pay the shipping costs to 
EMS SATCOM and EMS SATCOM will pay for the shipping costs to return the 
repaired/replaced unit to the customer.

(2) Non-Warranty Returns

Equipment that fails to work properly because of improper or negligent use, abuse, 
shipping damage or any other condition can still be returned to EMS SATCOM for 
repair or replacement at our discretion.  The customer will be notified of the cost to 
repair or replace the unit prior to invoicing for the repair or replacement.  The customer 
shall pay for the shipping costs to and from EMS Technologies.

(3) Repackaging Requirements

An HSD returned to EMS Technologies must be returned in its original shipping 
container.  Failure to do so may invalidate the warranty. If an HSD shipping container 
is unavailable, the customer must request a replacement container from EMS 
SATCOM or assume responsibility for the packaging and shipping.