Справочник Пользователя для EMS Technologies Canada Ltd. HSD-X
Page 5–3
18 September 2007
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion™ HSD-128 High-speed Data Terminal
(4) Return Materials Authorization (RMA) Procedure
If it is determined that a unit must be returned to EMS SATCOM for repair or overhaul,
please follow the Return Materials Authorization procedure as follows:
please follow the Return Materials Authorization procedure as follows:
1.
Have the following information ready before calling the SATCOM Product’s
Customer Service Center:
Customer Service Center:
•
Model number (e.g. HSD);
•
Unit part number (e.g. 1110-A-0001);
•
Serial number;
•
Description of failure;
•
Federal ID no. (if applicable); and,
•
Purchase Order number (if available).
2.
Call EMS Technologies Customer Service at (1-888) 300-7415 or (613) 591-3086.
3.
Request an RMA number.
4.
Pack the HSD in an EMS SATCOM-approved shipping-container.
5.
Write the RMA number on the outside of the shipping container and ship to:
<RMA Number>
EMS Technologies
400 Maple Grove Road
Ottawa, Ontario, CANADA
K2V 1B8
6.
Fax shipping details with Way Bill # to the attention of the EMS SATCOM R&O
Coordinator at (613) 591-8951.
Coordinator at (613) 591-8951.
Note:
The processing of LRU returns is limited to standard business hours from
8:00 am to 4:00 pm EST.
8:00 am to 4:00 pm EST.