Справочник Пользователя для B+B SmartWorx WLNG1
Troubleshoot problems and get support
38
Figure 9-3
Problems scanning
Problem Cause
Solution
Ensure that the AiO is aimed directly at the target.
The AiO may be positioned too far
from target.
from target.
Ensure that the AiO is 2-12” away from the target.
Scan a different barcode or target to verify usage
Invalid target or barcode
Red scanning light will not turn off
immediately after scan
Red scanning light will not turn off
immediately after scan
Ensure that the AiO is configured to read this barcode or
target
target
The red imager light
illuminates but the AiO
takes more than a few
seconds to scan.
illuminates but the AiO
takes more than a few
seconds to scan.
The barcode or target is damaged or
unreadable.
unreadable.
If available, scan another barcode or target.
Poor scanning technique.
Make sure you are following the instructions in "
."
Damaged or poor print template
quality.
quality.
If available, scan an alternate bar code.
NOTE:
It may be necessary to scan the Standard Product
Default Settings bar code in “
” in the “Advanced use” section.
The target surface is highly reflective
(for example, tape or lamination).
(for example, tape or lamination).
It may be necessary to tilt the All-in-One further to prevent
unwanted reflection.
unwanted reflection.
Scans are not
successful.
successful.
Unrecognized bar code symbology.
It may be necessary to scan the Standard Product Default
Settings bar code in “
Settings bar code in “
” in the “Advanced use” section.
Problems printing
Figure 9-4
Problems printing
Problem Cause
Solution
Re-scan the barcode.
The AiO did not scan a valid barcode
or target.
- If configured for this sequence -
or target.
- If configured for this sequence -
Ensure that the AiO is configured correctly. Refer to the
‘Problems scanning’ section
‘Problems scanning’ section
Ensure wireless connectivity to the server. Refer to the
‘Problems connecting to wireless network’ section
After a pause, red tail light flashes once with one beep,
then slow blue blink immediately follows
‘Problems connecting to wireless network’ section
After a pause, red tail light flashes once with one beep,
then slow blue blink immediately follows
Verify that there should be a response from the server. It
may be a no print message.
may be a no print message.
Print data from the server was not
received.
Green tail lights did not turn on to
indicate ready-to-print
received.
Green tail lights did not turn on to
indicate ready-to-print
Ensure that valid data was received from server.
Red tail lights flash twice
Red tail lights flash twice
Ensure that the print templates are loaded correctly.
Reload the print templates.
The print template is Invalid or
missing.
Red tail lights blink slowly twice2x.
The AiO emits 3-4; low-high-mid
tones 3x or 4x
missing.
Red tail lights blink slowly twice2x.
The AiO emits 3-4; low-high-mid
tones 3x or 4x
If a firmware upgrade was recently attempted, verify that
the firmware upgrade completed
the firmware upgrade completed
The All-in-One does not
print
The AiO timed out before the print
was completed.
was completed.
Scan again and complete the print more quickly, before
the time out is reached.
the time out is reached.