Xerox Xerox Mobile Print Cloud Support & Software 用户指南
How To Tell When an Agent Needs an
Upgrade
Upgrade
On the Agents tab of the webpage, in the Agent detail area, a yellow triangle displays
next to the version number. This indicates that agent software version is no longer
supported and should be upgraded. If this agent was upgraded prior to the Mobile Print
Cloud version 1.5 release, it must be upgraded manually even if you have automatic
upgrade enabled. In some cases, the existing version of agent software may no longer
be supported and must be upgraded in order for Mobile Print Cloud to continue working
as expected.
next to the version number. This indicates that agent software version is no longer
supported and should be upgraded. If this agent was upgraded prior to the Mobile Print
Cloud version 1.5 release, it must be upgraded manually even if you have automatic
upgrade enabled. In some cases, the existing version of agent software may no longer
be supported and must be upgraded in order for Mobile Print Cloud to continue working
as expected.
Note
Agent software version 2.2 and newer supports auto-upgrade.
How To Check the Version of your Agent
If you are running an older version of the Xerox Mobile Print Cloud Agent and are
experiencing connectivity issues, you may need to update to the latest version of the
XMPC Agent and/or restart the Agent services.
1. Open the Agent software installed on your computer.
2. From the Xerox Mobile Print Cloud window, in the lower right corner, click the “i” icon.
3. Check the Agent Version on the Xerox Mobile Print Cloud pop-up window.
experiencing connectivity issues, you may need to update to the latest version of the
XMPC Agent and/or restart the Agent services.
1. Open the Agent software installed on your computer.
2. From the Xerox Mobile Print Cloud window, in the lower right corner, click the “i” icon.
3. Check the Agent Version on the Xerox Mobile Print Cloud pop-up window.
How To Update the Agent on the Web
Portal
Portal
Perform the following on the computer on which the Agent is installed:
1. To uninstall the old Agent from your computer, go to: Control
1. To uninstall the old Agent from your computer, go to: Control
PanelsProgramsUninstall a Program and select Xerox Mobile Print Cloud Agent.
2. Go to
.
3. Select the Agents tab, scroll down to the bottom the page and click Download Agent
Installer.
4. Save the installer file to your computer.
5. Open the installer and follow the on screen instructions.
6. Once it is installed, open the Xerox Mobile Print Cloud Agent. If required, login with
5. Open the installer and follow the on screen instructions.
6. Once it is installed, open the Xerox Mobile Print Cloud Agent. If required, login with
your existing credentials.
Xerox
®
Mobile Print Cloud
2-6
Administrator How To and Troubleshooting Guide
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