Xerox Xerox Mobile Print Cloud Support & Software 用户指南
If LDAP connectivity is not available, administrators will be able to log in with Mobile
Print Cloud account credentials.
Print Cloud account credentials.
Note
This login procedure is available for administrators only.
Agent Icon Not in System Tray
If the icon is not present in the Agent PC system tray, manually start the agent user
interface from the Start menu. The icon in the system tray is a shortcut to the user
interface; it does not indicate whether or not the Agent service is running.
interface from the Start menu. The icon in the system tray is a shortcut to the user
interface; it does not indicate whether or not the Agent service is running.
Received a Print Agent Not Responding Message
Verify that the PC where each agent is installed is powered on and has internet access.
Also, verify that the proxy settings within each print agent are correct.
Also, verify that the proxy settings within each print agent are correct.
A routine discovery is run every 7 hours to update information about the printers
supported by an agent. The administrator receives a Print Agent not responding message
if there is no communication with the agent for 5 days.
supported by an agent. The administrator receives a Print Agent not responding message
if there is no communication with the agent for 5 days.
Unable to Install or Register Agent Software
If you receive an error message when registering the agent, it may be that your email
address is not associated with the company the agent is set up for. You must be currently
logged into that company account, or your last login to Mobile Print Cloud must have
been to that company.
address is not associated with the company the agent is set up for. You must be currently
logged into that company account, or your last login to Mobile Print Cloud must have
been to that company.
Unable to Upgrade or Uninstall the Agent
If you receive persistent errors when attempting to upgrade or uninstall the agent
software, cancel the agent installation process and manually shut down the agent service.
In the Services window in the Windows operating system, stop the Xerox
software, cancel the agent installation process and manually shut down the agent service.
In the Services window in the Windows operating system, stop the Xerox
®
Mobile Print
Cloud Agent Service (CloudPrintAgentService.exe). Begin the agent installation process
again. See
again. See
If you receive a Windows Installer Error, Error opening installation log file. Verify that
the specified location exists and is writable, refer to the Microsoft Support knowledge
base at,
the specified location exists and is writable, refer to the Microsoft Support knowledge
base at,
for more information.
Agent Does Not Upgrade Automatically
If the agent software indicates it is eligible for auto-upgrade (auto-upgrade is enabled),
but the yellow icon persists, you must manually upgrade the agent software.
but the yellow icon persists, you must manually upgrade the agent software.
Note
Agent software version 2.2 (and newer) supports auto-upgrade. Older agent software
must be manually upgraded to the new version before it is capable of auto-upgrade.
must be manually upgraded to the new version before it is capable of auto-upgrade.
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Xerox
®
Mobile Print Cloud
Administrator How To and Troubleshooting Guide
Troubleshooting