Xerox Xerox Mobile Print Cloud Support & Software 用户指南
Print Agent Installation Failed
One of the following may be the issue:
• Connectivity issue (proxy setting or other)
• Unsupported operating system
• The PC does not meet minimum system requirements
• Try performing the installation in two steps: download and save the agent installer,
and then run the installer from the PC
Discovery on a Subnet Range Takes Too Long
If scan settings are left blank, all the local subnets for the Agent PC will be scanned. It
may be more efficient to split discovery ranges across multiple agents. This scan takes
several minutes.
may be more efficient to split discovery ranges across multiple agents. This scan takes
several minutes.
Do the following to manually identify a subnet range for scan settings when setting up
an agent.
1. Select the Agents tab.
2. Select New for the Actions menu.
3. Enter a friendly name for the new Print Agent and click Next.
4. Select your site and click Next.
5. Select Add Setting.
6. Select the IPv4 Range search type.
7. Enter a start and end address and click Save.
8. Click Next, verify that the settings are correct, and click Next again.
9. Select Download the Xerox Mobile Print Cloud Agent Installer.
an agent.
1. Select the Agents tab.
2. Select New for the Actions menu.
3. Enter a friendly name for the new Print Agent and click Next.
4. Select your site and click Next.
5. Select Add Setting.
6. Select the IPv4 Range search type.
7. Enter a start and end address and click Save.
8. Click Next, verify that the settings are correct, and click Next again.
9. Select Download the Xerox Mobile Print Cloud Agent Installer.
10. Select a language.
11. Follow the agent setup wizard.
11. Follow the agent setup wizard.
Printer is Not Discovered by Agent
• It could be a connectivity problem. The printer’s IP address may have changed or it
may no longer have network connectivity. Make sure you can ping the printer.
• Make sure your discovery criteria is correct. The printer’s IP address or Domain Name
System (DNS) name must be in the Discovery Settings range, and not in the Exclusions
range. If you have changed the printer Simple Network Management Protocol (SNMP)
Community Name, it must be listed in the agent SNMP Settings.
range. If you have changed the printer Simple Network Management Protocol (SNMP)
Community Name, it must be listed in the agent SNMP Settings.
• The Agent must have a static IP Address in accounts that will be using Xerox Mobile
Print Cloud Cardless Authentication.
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Mobile Print Cloud
Administrator How To and Troubleshooting Guide
Troubleshooting