Xerox Xerox Mobile Print Cloud Support & Software 用户指南
Paper Size
1.
Check the printer to determine if the output is being held for resources. There is a
paper substitution feature that will resize most page sizes (e.g., Letter for A4, A3 for
Ledger). The page size determined for the entire document is based on the size of
page 1. The administrator can enable or disable this feature. If it is enabled, and
the paper size needed to print the job is not loaded in the selected printer, the job
will be scaled to fit the available paper.
paper substitution feature that will resize most page sizes (e.g., Letter for A4, A3 for
Ledger). The page size determined for the entire document is based on the size of
page 1. The administrator can enable or disable this feature. If it is enabled, and
the paper size needed to print the job is not loaded in the selected printer, the job
will be scaled to fit the available paper.
Note
When all paper trays are empty, the paper size settings for paper trays may not be
detected and auto-scaling may not be applied.
detected and auto-scaling may not be applied.
Note
Selecting Original File Size or selecting a specific paper size overrides scaling and
paper substitution. If the printer does not have paper of the proper size loaded, the
job will be held for resources.
paper substitution. If the printer does not have paper of the proper size loaded, the
job will be held for resources.
2.
Printers may have configuration settings for paper substitution. Even if the solution
is not set to scale on paper mismatch, check the printer settings to ensure that the
printer is either configured for that paper size or is set to perform paper size
substitution.
is not set to scale on paper mismatch, check the printer settings to ensure that the
printer is either configured for that paper size or is set to perform paper size
substitution.
Note
Paper substitution is not available when printing through print queues because the paper
tray information cannot be determined.
tray information cannot be determined.
Unable to Enable Printer
A printer can only be enabled by one Xerox
®
Mobile Print Cloud account at a time.
Company Printers Do Not Display on the Account
If you entered the wrong company code, you may now be connected to a different
company.
company.
If you see printers with your app that you do not recognize:
1. Log out of the mobile app and log in again using the correct company code.
2. Contact your administrator to make sure the printer is enabled in Mobile Print Cloud.
1. Log out of the mobile app and log in again using the correct company code.
2. Contact your administrator to make sure the printer is enabled in Mobile Print Cloud.
Documents Do Not Display on the Account
Check the following:
• Documents are available on a user account no matter which company code they are
logged in with. The exception is when a user uploaded a document while logged into
a Mobile Print Solution Account (onsite Mobile Print Server); it will not be available
from within their Mobile Print Cloud account.
a Mobile Print Solution Account (onsite Mobile Print Server); it will not be available
from within their Mobile Print Cloud account.
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Xerox
®
Mobile Print Cloud
Administrator How To and Troubleshooting Guide
Troubleshooting