Xerox Xerox Mobile Print Cloud Support & Software 用户指南
• The document may already have been printed or have been in the system longer
than 7 days. The default is that jobs are deleted after printing. To check the company
Retention Policy setting, go to the Account > Policies > Data Retention.
Retention Policy setting, go to the Account > Policies > Data Retention.
When Using Open in Function in Apple iOS, Print Portal Does Not
Display as an Option
Display as an Option
There may be a limit to the number of items shown in the item chooser, so all of the
options may not be shown. On the iPad, make sure you use the hidden scroll bar to see
all available items. Refer to Apple documentation for more information.
options may not be shown. On the iPad, make sure you use the hidden scroll bar to see
all available items. Refer to Apple documentation for more information.
Printer Search Status Shows “Unable to Communicate with Agent”
In the Agents tab, an agent status displaying "Unable to Communicate" indicates that
there was a communication issue when Cloud attempted to contact the agent. Check
the agent PC connectivity and ensure that the agent software is running:
1. Verify that the agent PC is connected to the Internet.
2. Reboot the agent PC and manually restart the agent service.
there was a communication issue when Cloud attempted to contact the agent. Check
the agent PC connectivity and ensure that the agent software is running:
1. Verify that the agent PC is connected to the Internet.
2. Reboot the agent PC and manually restart the agent service.
Once restarted, the agent should regain communication.
The GPS Coordinates of the Printer Changed
When you change a site to which a printer is assigned, the printer inherits the GPS
coordinates of the new site.
coordinates of the new site.
Job is Not Displayed in the History
You may have more than one account. Select Account > Company Profile and view the
company code to verify that you are looking in the correct account.
company code to verify that you are looking in the correct account.
Note
Job history shows up to 7 days or up to 50 jobs, whichever occurs first.
When printing to public printers outside of Mobile Print Cloud, the job will always display
in the job history for 7 days.
When printing to public printers outside of Mobile Print Cloud, the job will always display
in the job history for 7 days.
Job Did Not Print as Expected
The printer may not support all features of the print job. Mobile Print Cloud output will
work with most non-Xerox devices that implement industry-standard PCL 5, PCL 6 or
PostScript commands. If non-Xerox devices implement features in a proprietary manner
or don’t adhere to industry standards, the output may not print as expected.
work with most non-Xerox devices that implement industry-standard PCL 5, PCL 6 or
PostScript commands. If non-Xerox devices implement features in a proprietary manner
or don’t adhere to industry standards, the output may not print as expected.
The administrator should check which Page Description Language (PDL) Mobile Print
Cloud is using and make sure the printer supports that PDL.
Cloud is using and make sure the printer supports that PDL.
Xerox
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Mobile Print Cloud
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Administrator How To and Troubleshooting Guide
Troubleshooting