Xerox Xerox Mobile Print Cloud Support & Software 用户指南
It is recommended that you keep the selected defaults. If you experience image integrity
or finishing issues, try different options to determine which give the best results.
or finishing issues, try different options to determine which give the best results.
Once a print job is transferred from the agent to the printer, Xerox Mobile Print Cloud
charges for that job. It is the user's responsibility to confirm that a print device is
compatible with Xerox
charges for that job. It is the user's responsibility to confirm that a print device is
compatible with Xerox
®
Mobile Print Cloud. It is strongly recommended that you use a
trial account or download the Xerox
®
Global Print Driver to test the compatibility of your
devices.
Job Printed 2-Sided Instead of 1-Sided
The administrator can set the Print Control Policy to print all Mobile Print Cloud jobs
2-sided.
2-sided.
Job Printed in Black and White Instead of Color
The administrator can set the Print Control Policy to print all Mobile Print Cloud jobs
in black and white. If the user forwarded an email to a color printer and it printed in
black and white, the company setting may be set to prohibit color printing or the printer
may have a default set that overrides the user’s preference.
in black and white. If the user forwarded an email to a color printer and it printed in
black and white, the company setting may be set to prohibit color printing or the printer
may have a default set that overrides the user’s preference.
Unable to Select Color Printing
The administrator can set the Print Control Policy to print all Mobile Print Cloud jobs
in black and white. Users only see the color option if allowed by the administrator.
in black and white. Users only see the color option if allowed by the administrator.
Charged For a Blank Email or Blank Attachment
Some email clients may convert email components (e.g., signatures) to attachments
and may appear as a blank job. They will print and your company will be charged for
the job.
and may appear as a blank job. They will print and your company will be charged for
the job.
Printer is Requesting for Paper to be Loaded When it Should
Substitute
Substitute
The paper substitution feature depends on information received from the printer. Some
printers do not supply the required tray information for Mobile Print Cloud to substitute
a loaded paper size.
printers do not supply the required tray information for Mobile Print Cloud to substitute
a loaded paper size.
Paper substitution is not available when printing through print queues because the paper
tray information cannot be determined.
tray information cannot be determined.
The user may have selected Original File Size or a specific paper size for the print job.
Missing Images in Printed Output
Linked images will not print if the linked content is password- or login-protected.
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Xerox
®
Mobile Print Cloud
Administrator How To and Troubleshooting Guide
Troubleshooting